How can I contact Azzams.com?

You can email us at info@azzams.com where our customer service team will be delighted to assist you with any inquiries or issues you may have!

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship from our central warehouse located in Hong Kong.

Can I change or cancel my order?

Due to our commitment to process orders swiftly, any changes or cancellations must be made within 12 hours of placing the order. Requests made after this period will be denied, but you can return your order for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

Our team processes orders from Monday to Friday. Please allow 1-3 business days for your order to be processed. Orders placed on weekends or holidays will be processed the next business day.

How long will it take to receive my order?

Depending on your location, orders typically arrive within 2-4 weeks due to high demand.

What if I don't receive my order?

If your order has not arrived within 30 days after shipping, you are entitled to a full refund.

Will I be charged with customs and taxes?

Our prices are tax-free in AED, but you may be subject to customs fees and taxes upon arrival in your country. These charges are your responsibility and are determined by your local customs office. We are not responsible for delays caused by customs.

How do I return an item?

For returns, please contact us at info@azzams.com, and we will guide you through the process.

What if the items I received are defective/incorrect/damaged?

If you encounter any issues with your order, such as receiving incorrect, defective, or damaged items, please contact us with your order number and photos of the items. We will work swiftly to resolve your case.

When will I receive my refund?

Refunds are credited to your original payment method. For credit or debit card payments, the refund will be sent to your card-issuing bank within 7-10 business days of us receiving the returned item or cancellation request. If you have not received your refund yet, please contact your bank or credit card company as processing times may vary.